Your Data Is Encrypted
Every piece of data transmitted between your device and BPCHex is protected by SSL/TLS encryption. Sensitive records are stored with strong encryption at rest — not in plain text on our servers.
We Don't Sell Your Data
BPCHex does not sell, rent or trade your personal information to marketing companies, data brokers or any third party for commercial gain. Your data is used to operate your BPCHex account — nothing else.
You Stay in Control
You can request to access, correct or delete the data BPCHex holds about you at any time. You can also manage your cookie preferences and marketing opt-outs without needing to close your account.
This Privacy Policy applies to all users of the BPCHex platform — including the website at bpchex.com and any associated mobile interfaces. By creating an account or using BPCHex in any way, you confirm that you have read and understood this policy. If anything is unclear, contact us at support@bpchex.com and we'll explain it without the jargon.
01Introduction
At BPCHex, we take privacy seriously — not because we have to say that, but because we think Pakistani players deserve to know exactly how their information is used when they sign up for any online service. The gaming and betting industry has had a patchy reputation on this front globally, and we want BPCHex to be different: transparent, direct and respectful of the people who trust us with their data.
This Privacy Policy is the full picture of BPCHex's data practices. It covers what we collect, why we collect it, who we might share it with, how long we keep it and what you can do about all of this. We've written it in plain language because a policy that nobody reads or understands doesn't actually protect anyone.
BPCHex operates as the data controller for all personal information provided by players registered on the platform. This means BPCHex is responsible for how your data is collected and used — not any third party. Where BPCHex engages third-party processors (such as payment providers like JazzCash or Easypaisa), we do so under strict data processing agreements that limit those parties to using your data only for the specific purpose BPCHex has authorised.
This Privacy Policy should be read alongside the BPCHex Terms and Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of BPCHex.
02Data We Collect
BPCHex collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your use of BPCHex, and in limited cases from third-party verification services. Here is a breakdown of every category of data we may hold:
| Data Category | What We Collect | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for KYC verification) | Registration, identity verification |
| Contact Data | Pakistani mobile number, email address | Registration, account updates |
| Financial Data | Payment method reference (JazzCash account number, Easypaisa number, IBAN for IBFT — not full card numbers), transaction amounts, timestamps | Deposits, withdrawals |
| Usage Data | Games played, bets placed, session durations, login times, device type, browser, IP address | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence, complaint records | When you contact BPCHex support |
| Verification Data | CNIC copy, proof of address, payment method verification documents | During KYC verification |
| Preference Data | Responsible gaming settings (deposit limits, cool-off periods, self-exclusion status), marketing preferences | When you configure account settings |
We do not store full card numbers. When you pay via a debit card on BPCHex, the payment is processed directly by our payment gateway partner. BPCHex only stores a reference token, not the actual card data. Your full card details never sit on BPCHex servers.
Data We Do Not Collect
BPCHex does not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance. We do not collect biometric data, political opinions, religious beliefs or any special category personal data beyond what players voluntarily disclose through support communications.
03How We Use Your Data
BPCHex uses your personal data for specific, defined purposes. We do not use your data for anything that isn't listed here, and we do not expand the use of your data without notifying you first.
- Account Management: Creating and maintaining your BPCHex account, processing login authentication, applying account settings and managing your session history.
- Payment Processing: Facilitating deposits and withdrawals in PKR through your chosen payment method (JazzCash, Easypaisa, NayaPay, SadaPay, IBFT or card). Your financial data is used solely to execute the transactions you initiate on BPCHex.
- Identity Verification (KYC): Confirming that you are who you say you are, that you are 18 or older, and that your payment methods belong to you. This is a legal and responsible gaming requirement that BPCHex cannot waive.
- Fraud Prevention and Security: Monitoring account activity for signs of unauthorised access, suspicious transactions, bonus abuse, multi-accounting or any other activity that violates BPCHex's Terms and Conditions.
- Responsible Gaming: Using your gameplay and deposit history to identify potential problem gambling patterns. BPCHex may proactively reach out to players showing risk indicators as part of our responsible gaming commitments.
- Customer Support: Resolving your queries, complaints and technical issues using your account history and communications data to provide accurate and relevant assistance.
- Platform Improvement: Analysing aggregated usage data to understand how Pakistani players use BPCHex — which games are popular, where friction exists in the interface, how the mobile experience can be improved. This analysis uses aggregated or anonymised data, not individual profiles.
- Marketing Communications: Sending you promotional offers, bonus notifications and platform updates if you have opted in. You can withdraw consent to marketing communications at any time from your account settings.
- Legal Compliance: Fulfilling any legal obligations that require BPCHex to process, retain or disclose your data — including anti-money laundering obligations.
04Legal Basis for Processing
BPCHex processes your personal data on the following legal grounds, depending on the type of data and the purpose:
- Contract Performance: Processing your registration data, managing your account and executing transactions is necessary to fulfil the contract between you and BPCHex. Without this processing, BPCHex cannot provide you with its services.
- Legal Obligation: Identity verification, anti-money laundering checks and fraud reporting are required by applicable law and regulation. BPCHex must carry out this processing regardless of consent.
- Legitimate Interests: Fraud detection, platform security, customer support quality improvement and responsible gaming monitoring are all activities where BPCHex has a legitimate interest in processing data, provided that interest does not override your rights.
- Consent: Marketing communications and non-essential cookies are only processed where you have actively opted in. You can withdraw this consent at any time.
05Data Sharing
BPCHex does not sell your data. Full stop. The only circumstances in which BPCHex shares your personal data with third parties are the following:
Payment Processors
To process your deposits and withdrawals, BPCHex must share transaction details with your chosen payment provider — JazzCash, Easypaisa, NayaPay, SadaPay, your bank (for IBFT) or your card network (Visa/Mastercard). The data shared is limited to what is technically necessary to execute the transaction and is governed by each payment provider's own privacy policies and data security standards.
Identity Verification Services
BPCHex may use trusted third-party KYC verification services to confirm identity documents. These services process your verification data under strict data processing agreements and are not permitted to use your data for any other purpose.
Fraud Prevention & Security Services
BPCHex uses specialist fraud detection technology that may process usage data and device fingerprints to identify suspicious patterns. This processing is done on a pseudonymised basis — no personally identifiable details are exposed to external fraud systems beyond what is technically necessary.
Legal Authorities
BPCHex will disclose personal data to law enforcement, financial regulators or other competent authorities in Pakistan when legally required to do so — for example, in response to a court order, a legal investigation or a mandatory anti-money laundering report. BPCHex will only disclose data to the extent required and will notify affected players where legally permitted to do so.
No sale, no advertising networks, no data brokers. BPCHex does not share your data with advertising platforms, social media companies, data aggregators or any commercial third party for marketing or profiling purposes. This is a firm commitment, not a policy subject to future change without notice.
06Data Retention
BPCHex retains your personal data only for as long as necessary for the purpose it was collected, or as required by law. Here is how long BPCHex keeps different categories of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal compliance, AML obligations |
| Transaction records | 7 years from transaction date | Financial record keeping requirements |
| Identity verification documents | 5 years from account closure | AML / KYC regulatory requirements |
| Support communications | 3 years from last interaction | Service quality, dispute resolution |
| Usage and gameplay data | 3 years from last activity | Responsible gaming, fraud analysis |
| Marketing preference records | Until updated or account closed | Consent management |
| Cookie data | Per cookie type (see Section 7) | Platform functionality, analytics |
When data is no longer required, BPCHex deletes or anonymises it securely. Anonymised data (where no individual can be identified) may be retained for statistical analysis without time limit.
If you close your BPCHex account, your personal data is not deleted immediately — we retain it for the periods outlined above to meet our legal obligations. You will receive a confirmation when your account has been fully closed and data retention timelines applied.
07Cookies & Tracking Technologies
BPCHex uses cookies and similar technologies (local storage, session tokens, pixel tags) on its platform to make it work properly, understand how players use it and — where you've opted in — deliver relevant promotional communications. Here's a plain breakdown of the cookie categories BPCHex uses:
You can manage cookie preferences through your BPCHex account settings or through your browser's privacy settings. Disabling essential cookies will prevent BPCHex from functioning correctly. Disabling analytics or marketing cookies will have no impact on your ability to play or withdraw funds.
08Your Privacy Rights
As a BPCHex player, you have meaningful rights over your personal data. These are not buried options — they are real controls you can exercise by contacting BPCHex at support@bpchex.com. BPCHex will respond to all data rights requests within 30 days.
Right of Access
You can request a full copy of the personal data BPCHex holds about you — including account information, transaction history, KYC records and support communications. BPCHex will provide this within 30 days of receiving a verified request.
Right to Rectification
If any data BPCHex holds about you is inaccurate or incomplete, you can ask us to correct it. Contact support with the correct information and BPCHex will update its records promptly.
Right to Erasure ("Right to Be Forgotten")
You can request deletion of your personal data. Where BPCHex is not required to retain the data for legal compliance purposes (such as AML record keeping), it will be permanently deleted. BPCHex will tell you which data cannot be deleted and why, rather than simply refusing the entire request.
Right to Restrict Processing
You can ask BPCHex to pause processing of your data while a dispute about its accuracy is being resolved, or while you are contesting whether BPCHex has a legitimate reason to process it.
Right to Data Portability
You can request that BPCHex provide your personal data in a structured, commonly used machine-readable format (such as CSV or JSON) so you can transfer it to another service if you choose to do so.
Right to Object to Marketing
If you have previously opted into marketing communications from BPCHex, you can withdraw that consent at any time — either through your account settings or by emailing support@bpchex.com. Withdrawal takes effect immediately and does not affect your account in any other way.
How to exercise your rights: Email support@bpchex.com with the subject line "Data Rights Request" and describe what you're asking for. BPCHex will verify your identity before processing the request and respond within 30 days. There is no charge for exercising your rights.
09Children's Privacy
BPCHex is strictly an adult platform. We do not knowingly collect personal data from anyone under 18 years of age. All BPCHex registrations require confirmation of age at the point of sign-up, and identity verification may be requested at any stage to confirm that a player meets the minimum age requirement.
If BPCHex discovers that an account has been created by or for a person under 18, the account will be closed immediately, all bets will be voided and any deposits will be returned to the original payment source. BPCHex does not retain personal data of underage individuals beyond what is needed to process the account closure and return of funds.
If you believe a person under 18 has created an account on BPCHex, please contact support@bpchex.com immediately. BPCHex takes underage access seriously and will act on any credible report without delay.
10Security Measures
BPCHex implements multiple layers of security to protect the personal data it holds. These are not just procedural safeguards — they are active technical systems designed to prevent unauthorised access, data loss and misuse.
- TLS/SSL Encryption: All data transmitted between your device and BPCHex is encrypted in transit using industry-standard TLS protocols. This prevents interception of your login credentials, payment data and personal information.
- Encryption at Rest: Sensitive data — including KYC documents, financial transaction records and identity information — is encrypted when stored on BPCHex servers.
- Access Controls: Only authorised BPCHex personnel with a legitimate need to access specific data can do so. Access is logged and reviewed regularly. Staff data access is governed by internal security policies with strict consequences for policy violations.
- Fraud Detection Systems: BPCHex operates continuous fraud detection that monitors for account takeover attempts, suspicious login patterns and unusual transaction behaviour.
- Regular Security Reviews: BPCHex conducts periodic security reviews and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
Your role in security matters too. BPCHex's technical measures protect data on our end, but your account is also protected by your own password practices. Use a strong, unique password for your BPCHex account, never share it with anyone and enable any two-factor authentication options available in your account settings. BPCHex will never ask for your password by email or phone.
11Third-Party Links & Integrations
BPCHex's platform is self-contained — we do not embed social media plugins, external advertising banners or third-party tracking widgets that would share your browsing behaviour with external companies as a side effect of you visiting BPCHex.
The payment integrations on BPCHex (JazzCash, Easypaisa and others) involve redirecting or connecting to those providers' own payment interfaces to complete a transaction. When you interact with a third-party payment interface, that provider's own privacy policy governs how they handle the data you provide directly to them at that point. BPCHex is not responsible for the privacy practices of third-party payment providers, but we only work with providers that meet acceptable security and privacy standards for Pakistani financial services.
12Marketing Communications
BPCHex may send you promotional communications — such as bonus offers, new game announcements, VIP programme updates and seasonal promotions — by SMS, email or in-platform notification. We only send marketing communications to players who have opted in to receive them.
Marketing preferences are set at registration and can be updated at any time from your BPCHex account settings. You can opt out of all marketing communications without affecting your account's functionality or your ability to access promotions manually through the BPCHex platform — opting out of marketing emails does not mean you lose access to bonuses, it just means BPCHex won't proactively notify you about them.
BPCHex does not send unsolicited commercial communications to non-registered individuals. If you receive a message claiming to be from BPCHex that you did not expect, please contact support@bpchex.com — it may be a phishing attempt that BPCHex should know about.
13Changes to This Privacy Policy
BPCHex may update this Privacy Policy to reflect changes in how we operate, changes in applicable law or changes in data practices that require disclosure. When meaningful changes are made, BPCHex will notify registered players through in-platform notifications and/or email to the address registered on the account.
The "Last Updated" date at the top of this page is revised every time the policy is changed. The version published on this page is always the current version. Previous versions are available on request from support@bpchex.com for players who want to compare what has changed.
Continuing to use BPCHex after a policy update is published constitutes your acceptance of the revised policy. If you disagree with a change, you are entitled to close your account before the new policy takes effect — doing so will not affect your right to withdraw any real funds balance held at that time.
14Contact BPCHex About Privacy
Privacy questions, data rights requests, concerns about how BPCHex has handled your data — all of these can be directed to our support team. We aim to acknowledge privacy-related contacts within 24 hours and provide a substantive response within 30 days.
BPCHex is committed to resolving privacy concerns fairly. If after contacting us you feel your concern has not been adequately addressed, you have the right to escalate to the relevant data protection authority in Pakistan.
Six Ways BPCHex Keeps Your Data Safe
End-to-End Encryption
Every connection to BPCHex uses TLS encryption. Data at rest is encrypted separately. Your personal and financial information is never stored or transmitted in plain text on BPCHex systems.
Minimal Data Sharing
BPCHex only shares your data with payment processors and identity verification services — and only the specific data each service needs to do its job. No advertising networks, no data brokers.
Data Deleted When Not Needed
BPCHex doesn't hoard data indefinitely. When your data is no longer required for its original purpose and there's no legal retention obligation, it gets deleted or permanently anonymised.
KYC Without Compromise
Identity verification on BPCHex is handled securely — your CNIC and proof documents are stored encrypted and are only accessed by authorised compliance staff with a legitimate need to review them.
Your Data Is Safe With BPCHex
We've explained exactly how BPCHex handles your data because you deserve to know before you sign up. Join over 500,000 Pakistani players on a platform that takes privacy, security and fair play seriously — all in PKR, all built for Pakistan.
Questions? Email support@bpchex.com — we're available 24/7.